Returns & Exchanges
At The Trendy Box, we want you to love every product you receive.
If you have an issue with your order, please contact us and our team will be happy to assist you.
Eligibility for Returns
For hygiene and product-safety reasons, we can only accept returns for products that are:
- Unopened and unused.
- In their original packaging.
- In the same condition in which they were received.
- Accompanied by proof of purchase.
Opened, used, or tested fragrance and body-care products cannot be returned or exchanged.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive an incorrect item,
please contact us as soon as possible after delivery.
Please include your order number and clear photos of the item and packaging
so our team can assist you.
How to Request a Return
To request a return or exchange, please contact our customer support team with:
- Order Number
- Reason for Return
- Photos of the Product (if applicable)
Our team will review your request and provide you with the next steps.
Refunds
Once an approved return has been received and inspected, we will confirm whether your refund is eligible.
Approved refunds will be processed using the original payment method.
The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
Non-Returnable Items
For hygiene and safety reasons, the following cannot be returned once opened or used:
- Perfumes and fragrances
- Body oils
- Hair mists
- Body sprays
- Mukhamaria and other personal-care products
Need Help?
If you have any questions about our Returns & Exchanges Policy,
please contact us before sending an item back.
The Trendy Box
Made to be experienced. Made to be yours.